| Toll
Free Customer Service and Sales: | 888-DIALVIC
(888-342-5842) or
(800-423-1634)
8am-7pm(eastern) |
| Toll Free FAX: | 800-242-1141
|
| |
Mailing address:
PO Box 12310
Knoxville, TN 37912 |
Physical address:
231 E. Emory Rd.
Powell, TN 37849 |
|
Guaranteed Quality
and Satisfaction
Our commitment to you is to offer
the most complete line of stone related, quality products in the industry and
to provide you with world class service. We have a 100% Customer Satisfaction
policy. Honest, Fair Pricing
No
loss leaders, no misleading product descriptions. Our reputation has been built
on providing quality products that are value priced. Customers know us for honesty
and fairness they can count on. You receive added value through our excellent
technical knowledge, service and reliability. With new aggressive pricing found
throughout the catalog, you can count on VIC for value. Technical
Questions?
If you have technical questions, need
stone working advice, or if you’re wondering about stone maintenance, call
us Monday through Friday, 8:00 am to 7:00 pm EST, at 888-342-5842 or 800-423-1634
or (865)947-2882. Most likely, we can help you solve whatever stone related problem
you may have. Fast Service
Our
goal is to process and ship your item(s) the same day of receipt if the order
is received by 4:00 p.m. EST. Orders received after 4:00 p.m. EST are usually
shipped the next business day.
** Next Day Air order(s), if received by 5:00
p.m. EST, will ship the same day of receipt.
** Excludes International or
HazMat shipments Accurate Shipments
We take pride in our excellent record for correct shipments.
Great care is taken to properly package all items to ensure they arrive safely
and are packaged in compliance with federal shipping regulations. We have a triple
check program in place to reduce errors and assure accuracy. Service
Department/Parts Inventory
VIC International has
factory trained technicians for equipment we currently sell. Hazardous
Communications Department
In addition to our fully
trained hazardous communications department, we have added all of the MSDS available
on this website for easy download. Field Support
In addition to our in-house customer service and technical
support, field support is often available.
| Leasing |
| Why
Lease?
Increasingly, businesses are turning to lease
financing for their capital equipment needs vs. bank financing and cash purchases.
Over 80% of all US companies have leased equipment, accounting for over one-third
or $150 billion of total equipment acquisitions per year. Cash purchases deplete
valuable liquid reserves. Leasing is easy and a good business alternative for
satisfying capital equipment needs.
Leasing companies
Lease/Finance
• 100% financing
• Fixed terms and payments
• Conserve capital
• Can lessen tax liability
• Preserves
bank lines
• Flexible terms
• Hedge against inflation
•
Creates new credit source
• Easy to upgrade and add accessories | Bank
Loan
• Relatively short term
• Possible
variable rates
• Extensive documentation
• Covenant restrictions
• Exhausts credit lines
• Non-financeable charges
• May
require: compensating balances, down payment and origination fees
• Adds
debt to the balance sheet | Cash
Purchases
• Depletes cash reserves
•
Reduces investment leverage
• No hedge against inflation
• Limits
options | Virtually every piece of equipment
sold by VIC International can be leased. Deals can be packaged to include expendables.
Call your VIC International sales representative for complete details. |
| Service
& Support | |
Why should you consider VIC International for your equipment
needs?
VIC International Corporation is proud to
be able to boast about its "in-house" service department. Unlike many
of our competitors who just sell equipment, VIC International is able to provide
mechanical, electronic and manufacturing service support for every piece of equipment
that we sell. We think this fact alone should play a key role in your
equipment
purchasing decisions. Virtually every piece of equipment
sold by VIC International can be leased. Deals can be packaged to include expendables.
Call your VIC International sales representative for complete details. About
the Service Staff
Our service department is staffed with highly skilled
specialists who are capable of servicing every piece of equipment that we sell:
everything from mechanical applications to electronics to customer training. Their
goal is to provide the optimum in service after the sale. In some areas of the
country, we also utilize local service technicians, giving a strong base of technical
support. About Our Service Abilities
We maintain an inventory of spare parts for the equipment that we sell, assuring
the customer fast service in order to hold down time to a minimum. Our complete
service and mechanical repair departments are capable of repairing all types of
equipment from part manufacturing to complicated electronic troubleshooting and
repair. Our Commitment to Service
The entire staff at VIC International is committed to providing the customer with
outstanding, professional service. Our reputation for service after the sale is
unsurpassed. | |
| Terms and Conditions
of Sale | | Terms
• Net 30 with approved credit.
• A service
charge of 1-1/2% per month (18% per year) may be added to accounts past 30 days.
•
Minimum late fee is $10.00 per month.
• Orders can be shipped using Visa,
MasterCard, American Express, Discover or UPS C.O.D. Secure®
• C.O.D.
orders can only be shipped to a physical address. No C.O.D. orders will be shipped
to a post office box.
• All equipment orders must be prepaid before shipment.
•
Some equipment may require a deposit before order is placed.
• Lease options
are available, please call for details. Damages
Claims for merchandise damaged in transit must be filed with the delivering carrier,
not VIC International Corporation. Please check all cartons carefully. Returned
Goods Authorization
Return authorization must be secured from VIC International
before any merchandise may be returned for credit. We will credit you for any
item returned UNUSED for any reason within 30 days of invoice date. Items must
be in resellable condition and in the original manufacturers carton whenever possible.
Any accessories that were included with the purchased item, example: wrenches
for hand tools, must also be returned.
Package items in a manner to prevent
shipping damage. Please write your return authorization number on the outside
of the package and include a copy of your invoice. NOTE: Return authorization
numbers are valid for 30 days after the date issued. Returned items that exhibit
obvious misuse will be returned to the sender at their expense. Special orders
or standard products modified to a customer's specification cannot be returned.
All items returned are subject to evaluation by VIC International personnel before
any credit is issued.
Ship to:
VIC International Corp.
Attention: Returns Dept
231 East Emory Road
Powell, TN 37849.
Freight
You are responsible for all freight charges including
return freight to VIC International unless it was shipped in error, in which case
we will issue a call tag at our expense. Returns sent to us freight collect or
COD will be refused.
Restocking Fee
A restocking fee of 25%
will be assessed to items returned after 30 days, not in original or damaged packaging,
unclean or deemed not sellable in the returned condition.
Product
Changes / Warranties
We are not responsible for manufacturer changes in
product or specifications. We honor all manufacturer warranties. However, most
manufacturers do not give us the authority to automatically replace or issue credit
for the material returned to us. In most cases, we must return the item to the
manufacturer who reserves the right to repair the product and return it to you
versus issuing a replacement. Please read your owners manual (where applicable)
for details.
Refunds
Once our evaluation is completed and
we determine a refund is due, we will promptly credit your account in the same
manner you purchased the item (i.e. credit card or check).
Special
Orders
Special orders or standard products modified to a customer's
specification can not be returned. 50% non-refundable deposit required. Prices
F.O.B. VIC warehouses or manufacturer's warehouse. Prices subject to change without
notice. Shortages
Open and
inspect all cartons upon receipt. Claim for shortages will only be honored when
reported promptly. (Maximum 24 hours from receipt.) Liability
Important Notice: The following is made in lieu of all warranties, expressed or
implied: VIC International Corporation and/or
manufacturer's only obligation
shall be to replace such quantity of the product proved to be defective provided
that such
guarantees or replacement are a stated policy of the
manufacturer.
VIC International and/or manufacturer shall not be liable for any injury, loss
or damage, direct, incidental or
consequential, arising out of the use of
or the inability to use the product. Before using, user shall determine the suitability
of the product for its intended use, and user assumes all risk and
liability
whatsoever in connection therewith. The foregoing may not be altered except by
an agreement signed by officers of VIC International Corporation. |
| Privacy Statement
| | Stocking
VIC International Corporation attempts to maintain an adequate
inventory of products. However, the appearance of a product in this catalog is
not a guarantee that the product is "in stock" at any given time. Guarantees
Our policy regarding the above is covered under "liability"
(see above). VIC International Corporation will make every attempt to qualify
all manufacturer's products and solicits your aid in advising us of any product
problems or deficiencies. We maintain a policy of guaranteed customer satisfaction. Cautions
/ Warnings
Please read and follow the directions
found on all labels and elsewhere for the products we sell. Some items are hazardous
if used improperly. MSDS sheets are available on all products. HMIS / HAZMAT information
is also available. Hazardous Materials Shipment
The rules and regulations for shipping hazardous materials
are always changing. We have a well-trained staff at VIC International Corporation
and are constantly retraining as the rules change. Every HAZMAT package shipped
is in complete compliance with 49CFR, IATA or IMDG regulations. Your shipment
may be subject to hazardous shipping fees. Please contact your customer service
r epresentative if you have questions concerning these fees. We have MSDS sheets
for every product we sell. For your convenience, we also have HMIS and HAZMAT
information on most MSDS sheets. Items Returned
for Repair or for Replacement
VIC International
Corporation will do everything within its power to repair or replace items that
are damaged or do not perform properly. Obvious misuse will result in product
being returned to sender. Most manufacturers do not give us the authority to automatically
replace or issue credit for material returned to us. In most cases, we must return
the item to the manufacturer. Manufacturer reserves the right to repair the product
and return it to you, rather than replacing or issuing credit. Replacement products
are subject to being invoiced to you until we receive your material back in our
warehouse. If it is our fault, we will issue a pick-up at our expense. Once we
have received your return, credit considerations will be made. General
Credit Policies
Open account status is a privilege
given to customers in good credit standing. If you are new in business or fail
to meet our credit requirements, orders will be shipped on a C.O.D. basis* or
credit card charge only. Returned checks for whatever reason automatically terminate
open account status. Past due accounts, bad checks, etc. will be aggressively
pursued. Any and all costs relating to collection will be collected. No
C.O.D. orders will be shipped to a post office box.You should be aware that we
share credit information with other suppliers and manufacturers. If you have a
problem with payment, call us and we will discuss the issue. We're easy to work
with; however, we do expect the same business courtesy from you that you expect
from us. *C.O.D. orders can only be shipped to a physical
address. | |
